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Manual

Eastview Hockey Association

Concession Manual

for

Hayes and Apple Valley High School

November 2007

The Hayes and Apple Valley High School concessions are run by volunteers. While a group of parents ensure that the food and supplies are available, it is every volunteer’s responsibility to aid in keeping the concession area clean and stocked. The minimum age to work/be in the concession is 13 yrs., and only those 16yrs and older can handle the cash.

To assist in managing our inventory control process, please be conscious of the amount of perishable items made at the end of the day (i.e. hotdogs, popcorn etc). All items remaining at the end of the day must be recorded in the inventory control book.

As part of our thank you for working the concession stand, each volunteer may help themselves to a complimentary coffee or cocoa, all other concession items must be purchased.

Thank you for your support and help in making the concessions a success.

If you have any questions or problems while working the concession, please call.

Linda Kaye (651) 686-5812

Cell (651) 269-2828

Julie Fredell (952) 891-2316

Hayes Arena Concession

Arrive 30 minutes before the first game. 15 minutes on all following shifts.

All persons in the concession must be 13yrs or older. Only those 16yrs and older can handle the cash.

Get the key for the concession from the Rink Attendant.

Remember to wash hands before handling or serving food.

Coffee

  1. Plug in coffee pot/thermal unit.
  2. Turn switch on thermal unit to on. Main coffee maker switch should remain on at all times to keep heating element properly working.
  3. Switch on the right side of the unit indicates full or half brew. LEAVE ON ˝ BREW AT ALL TIMES.
  4. Use three packets of coffee in filter basket for ˝ brew.

Popcorn Kettle

Opening (Popcorn is located in the drawers by the popcorn kettle.)

  1. First turn on kettle heat.
  2. Add BOTH sides of popcorn packet.
  3. Turn on agitator and kettle light.
  4. Dump kettle when popcorn is done.
  5. Turn off kettle heat and agitator.
  6. Box and leave in machine under warmer light.

Evening

  1. Be aware of remaining time – do not make more than you need as the left over is tossed/given away and must be logged into inventory control book (ICB).
  2. Do not make popcorn near the end of the game.

Hot Chocolate/Cappuccino

  1. Open the front panel, check to make sure they are filled with mix
  2. Leave machine on at all times.

Slushie Machine

  1. On the top of the machine is a white float (the float indicates the level of slushie base and should remain at the top) –if the float is not at the top, add slushie base in the top of the machine.
  1. Slushie base must be diluted. Check the refrigerator, there should already be diluted base there.
  2. Replace the cap on the empty base bottles and put under the sink.
  3. Call if there is no base in the refrigerator.
  4. Refill flavors if needed.
  5. DO NOT touch the switches (the machine should always stay on stirring and freezing).

Nacho Cheese Machine

  1. Leave the machine on.
  2. Replace cheese bag as needed. Use your hands to squeeze the bag near the end to use the most cheese possible.
  3. Lift empty bag and nozzle up and out, unscrew nozzle, rinse if necessary, screw nozzle onto new bag and slide on grooves. NOTE: if not placed properly cheese will dispense everywhere.
  4. Add new bag on top.

Pretzels (must where food handler gloves)

  1. Containers are in the fridge, extras in box in the freezer.
  2. Refill refrigerator containers as necessary.
  3. For a salted pretzel, lightly spray pretzel with water and dip in salt.
  4. Microwave 30 seconds if thawed, 1 minute if frozen.
  5. Cheese goes in the small plastic cups.

Hot Dogs (must wear food handler gloves)

Opening

  1. start with 6 hotdogs if games are scheduled. Do not make hotdogs for practices or short openings ( 2 hrs or less).
  2. Follow the directions on the roast which indicate how much water to add before turning on.
  3. Buns are in the fridge, extras in the freezer.
  4. Ketchup and mustard are in the fridge, hotdog papers in the drawer.

Evening

  1. Be aware of remaining time – do not make more than you will need. Left over hotdogs must be tossed or given away and logged in the ICB.

Cooler

  1. Serve drinks from the right hand side and restock from the left.

Closing Procedures

Cash register

  1. Closers from the Apple Valley Hockey Association will come and close the cash register. If for some reason this does not happen, turn the register off and place the key in the drawer. Then call one of the contact names to notify that the cash register has not been emptied.
  2. Ensure concession is locked upon leaving.

Hot Dog Roaster

  1. Turn off.
  2. The water must be emptied from the hotdog machine by removing the screw on the lower right front of the roaster. There will be a lot of water coming out is very hot, use a pail from the back room, hold it under the spout to catch the water.
  1. Remove liner and wash with soap and water.
  2. Replace insert.
  3. Log unsold quantity in ICB.
  4. Make sure buns are in bags twist tied and placed back in the fridge.

Popcorn

  1. Remove extra popcorn (you can box it and give it away).
  2. Log unsold boxes in ICB.
  3. Wipe out inside with warm soapy water, dry with paper towels.
  4. Empty catch tray (this slides out towards you), wash and replace.
  5. Turn off all switches.

Nacho Machine

  1. Wipe down with warm soapy water.
  2. This remains on at all times – DO NOT UNPLUG.

Slushie Machine

  1. Wipe down with warm soapy water.
  2. Check flavors, if less than half refill.
  3. Check white float at the top and fill in necessary.
  4. Clean and wipe out drip tray as this does not drain.

Cooler

  1. Restock from the left.

Hot Chocolate/Cappuccino Machine

  1. Run flush procedure.
  2. Open door and fill powder mixes.
  3. Remove drain tray and wash with warm soapy water.
  4. Wipe inside of door.
  5. Do not shut off.

Coffee Maker & Coffee Pot/Thermal Unit

  1. Turn off switch on coffee pot. Leave coffee maker main power on.
  2. Unplug coffee pot/thermal unit Leave main coffee maker plugged in.
  3. Carry back to sink and empty remaining coffee.
  4. Rinse with soapy water then clear water.
  5. Empty ground from basket, rinse with water.

General

  1. Restock supplies where needed.
  2. Wash counters with warm soapy water /Clorox spray.
  3. Sweep and mop floors.
  4. Wipe down sinks in back room.
  5. All Cleaning supplies are in the back room.
  6. Empty garbage and place in garbage cart in the Zamboni room.
  7. Close counter window, turn off lights.
  8. Lock the door and return the key to the rink attendant.

Apple Valley High School Concessions

Arrive 30 minutes before the first game and 15 minutes prior to all following shifts.

All persons in the concession must be 13 yrs or older and only those 16yrs and older can handle the cash. The trailer at AVHS is very small a maximum of 2 people is recommended to work here.

Get the key from the rink attendant. The key ring consists of the following;

  1. Trailer key
  2. Pop cooler key
  3. Freezer key

Power switch for the trailer is behind the coffee machine on the back wall – Do nt shut off the switch on the trailer wall by the door!

Remember to wash hands before handling or serving food.

Coffee

  1. Turn on the power switch right away, when the ready to brew light comes on, add coffee and push brew.

Popcorn Kettle

Opening (Popcorn is located by the popcorn kettle.)

  1. First turn on kettle heat.
  2. Add BOTH sides of popcorn packet.
  3. Turn on agitator and kettle light.
  4. Dump kettle when popcorn is done.
  5. Turn off kettle heat and agitator.
  6. Box and leave in machine under warmer light.

Evening

  1. Be aware of remaining time – do not make more than you need as the left over is tossed/given away and must be logged into inventory control book (ICB).
  2. Do not make popcorn near the end of the game.

Hot Chocolate/Cappuccino

  1. Open the front panel, check to make sure they are filled with mix
  2. Leave machine on at all times.

Slushie Machine

  1. DO NOT touch the switches (the machine should always stay on stirring and freezing).

Nacho Cheese Machine

  1. Leave the machine on.
  2. Replace cheese bag as needed. Use your hands to squeeze the bag near the end to use the most cheese possible.
  3. Lift empty bag and nozzle up and out, unscrew nozzle, rinse if necessary, screw nozzle onto new bag and slide on grooves. NOTE: if not placed properly cheese will dispense everywhere.
  4. Add new bag on top.

Pretzels (must where food handler gloves)

  1. Containers are in the fridge, extras in box in the freezer.
  2. Refill refrigerator containers as necessary.
  3. For a salted pretzel, lightly spray pretzel with water and dip in salt.
  4. Microwave 30 seconds if thawed, 1 minute if frozen.
  5. Cheese goes in the small plastic cups.

Hot Dogs (must wear food handler gloves)

Opening

  1. start with 6 hotdogs if games are scheduled. Do not make hotdogs for practices or short openings ( 2 hrs or less).
  2. Follow the directions on the roaster, which indicate how much water to add before turning on.
  3. Buns are in the fridge, extras in the freezer.
  4. Ketchup and mustard are in the fridge, hotdog papers in the drawer.

Evening

  1. Be aware of remaining time – do not make more than you will need. Left over hotdogs must be tossed or given away and logged in the ICB.

Cooler

  1. Serve drinks from the right hand side and restock from the left.

Closing Procedures

Cash register

  1. Closers from the Apple Valley Hockey Association will come and close the cash register. If for some reason this does not happen, turn the register off and place the key in the drawer. Then call one of the contact names to notify that the cash register has not been emptied.
  2. Ensure concession is locked upon leaving.

Hot Dog Roaster

  1. Turn off.
  2. The water must be emptied from the hotdog machine by removing the screw on the lower right front of the roaster. There will be a lot of water coming out is very hot, use a pail, hold it under the spout to catch the water.
  3. Remove liner and wash with soap and water.
  4. Replace insert.
  5. Log unsold quantity in ICB.
  6. Make sure buns are in bags twist tied and placed back in the fridge.

Popcorn

  1. Remove extra popcorn (you can box it and give it away).
  2. Log unsold boxes in ICB.
  3. Wipe out inside with warm soapy water, dry with paper towels.
  4. Empty catch tray (this slides out towards you), wash and replace.
  5. Turn off all switches.

Nacho Machine

  1. Wipe down with warm soapy water.
  2. This remains on at all times – DO NOT UNPLUG.

Slushie Machine

  1. Wipe down with warm soapy water.
  2. Clean and wipe out drip tray as this does not drain.

Cooler

  1. Restock coolers both inside and outside trailer – extra pop is in the large cabinet outside the trailer.
  2. Additional stock is in the boiler room. Rotate product putting new product in the back.

Hot Chocolate/Cappuccino Machine

  1. Run flush procedure.
  2. Open door and fill powder mixes.
  3. Remove drain tray and wash with warm soapy water.
  4. Wipe inside of door.
  5. Do not shut off.

Coffee Maker

  1. Turn off the coffee machine, empty the grounds basket.
  2. Wash coffee pots.

General

- Restock supplies where needed.

  1. Wash counters with warm soapy water /Clorox spray.
  2. Sweep and mop floors.
  3. Wipe down sinks in back room.
  4. All Cleaning supplies are in the back room.
  5. Empty garbage and place in garbage cart in the Zamboni room.
  6. Break down all cardboard boxes and place in large container in Zamboni room.
  7. Close counter window, turn off lights, on back wall of trailer
  8. Lock the trailer door, coolers and freezer, return the key to the office

Eastview Hockey Association
PO Box 240682
Apple Valley, Minnesota 55124
Email EVHA

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